Frequently asked questions
RETURNS & EXCHANGES
Due to the nature of our product, and federal health regulations. All of our hair is FINAL SALE. We do not offer refunds on any hair extensions.
However, one time exchanges are accepted within 7 days of hair delivery date. Prior notice must be given through via email. Client is responsible for shipping. We will not accept any merchadise that has been altered or used (brushed,combed,picked,cut,removed from weft or colored) in any way. Federal law you cannot return human hair that has been used. This includes removing hair from bundle and trying on. Product MUST be exchanged for something of equal or greater value. Payment for difference is neccasary. No refunds permitted.
What is virgin hair?
Virgin hair is 100% human hair that has not been dyed,bleached,straightened or chemically treated.
what type of hair do you sell?
We sell Natural staright, body wave, deep wave, deep curl and water wave for our virgin hair. Natural staright and body wave for 613 bundles.
Can I dye and/or bleach the hair?
Yes. This hair can be colored, bleached, straighten, and curled. Very reccommended to wash and condition it regularly after coloring.
How much hair do I need for an installment?
*As its based on your preference with length and volume, please know this our perspective and opnion*
how many inches do you sell?
For virgin hair, we sell 12"-40" inches and for Don 613 Blonde hair we sell 12"-40".
Do you guys sell wigs?
YES! We sell natural and blonde natural lace frontal and full lace wigs.
How can I cancel my order?
Please contact us within 24 hours to cancel your order. If your order has not been departed from facilites, we can cancel your order.
What are your shipping options?
Flat rate shipping requires 3-5 days for delivery after it ships. Shipping confirmation & tracking will be availabe via email as soon as your order departs. Please note that once package are received by USPS, we no longer responsible for the delivery of the item. This responsiblity is on USPS, 1(800)-275-8777.
Can the bonnet and/or headwraps be washed?
Highly recommended to hand-wash. Use cold water along with soft detergent, DO NOT wring or twist your satin bonnet as it will cause it to loose it's shape. Try to avoid placing bonnet in dryer; bonnets should be hung dry. Make sure the bonnet is dried flat in its position and away from direct heat and sunlight to prevent weakening of the long fibers.
What if I don't like the color I chose?
Unfortunately, no returns or exchanges is permitted at this time.
Can i wear both the bonnet & headwrap at the same time?
YES, OF COURSE!