Frequently asked questions

RETURNS & EXCHANGES

RETURNS


Due to the nature of our product, and federal health regulations. All of our hair is FINAL SALE. We do not offer refunds on any hair extensions.




EXCHANGES


However, one time exchanges are accepted within 7 days of hair delivery date. Prior notice must be given through via email. Client is responsible for shipping. We will not accept any merchadise that has been altered or used (brushed,combed,picked,cut,removed from weft or colored) in any way. Federal law you cannot return human hair that has been used. This includes removing hair from bundle and trying on. Product MUST be exchanged for something of equal or greater value. Payment for difference is neccasary. No refunds permitted.




COVID-19


A letter from Shai Walker, CEO: DUE TO RECENT COVID-19 OUTBREAK SHAILADON EXTENSIONS IS PLACING AN EMERGENCY RETURN/REFUND POLICY FOR THE SAFETY FOR BOTH OUR CUSTOMERS AND EMPLOYEES: All orders placed, regardless or order date, cannot be returned, REFUNDED or exchanged between March 21, 2020 - OCTOBER 31st, 2020. If order is NOT cancelled before shipment or wig orders is made, there is no way to return/refund/exchange once it has left our facility. Please verify all items and address are correct prior to order! We want to ensure that every customer receives brand new merchandise, and our employees are not handling potentially unsafe returns. Thank you for your understanding during these uncertain times. We are currently experiencing a high volume of orders at this time. Regular processing time will experience delay of 1 to 2 business days. Please bare with us as we work to fulfill all orders promptly. Thank you for your patience & support! Sincerely, Shai Walker, CEO





VIRGIN HAIR

What is virgin hair?


Virgin hair is 100% human hair that has not been dyed,bleached,straightened or chemically treated.




what type of hair do you sell?


We sell Natural staright, body wave, deep wave, deep curl and water wave for our virgin hair. Natural staright and body wave for 613 bundles.




Can I dye and/or bleach the hair?


Yes. This hair can be colored, bleached, straighten, and curled. Very reccommended to wash and condition it regularly after coloring.




How much hair do I need for an installment?


*As its based on your preference with length and volume, please know this our perspective and opnion* For a full installment, concerning bundles not wigs. 3 bundles are recommended if using lengths shorter than 22 inches. 22 inches and up, recommended to use 4 bundles. 30 inches and longer, you'll need 5 bundles. Installments with closures, between 3-4 bundles for fullness, but 3 bundles is acceptable. For lace front installments 3-4 bundles reccommended. For less fullness, 2 bundles with lace closure or frontal is okay as well.




how many inches do you sell?


For virgin hair, we sell 12"-40" inches and for Don 613 Blonde hair we sell 12"-40".




Do you guys sell wigs?


YES! We sell natural and blonde natural lace frontal and full lace wigs.





SHIPPING

How can I cancel my order?


Please contact us within 24 hours to cancel your order. If your order has not been departed from facilites, we can cancel your order.




What are your shipping options?


Flat rate shipping requires 3-5 days for delivery after it ships. Shipping confirmation & tracking will be availabe via email as soon as your order departs. Please note that once package are received by USPS, we no longer responsible for the delivery of the item. This responsiblity is on USPS, 1(800)-275-8777.





Accessories

Can the bonnet and/or headwraps be washed?


Highly recommended to hand-wash. Use cold water along with soft detergent, DO NOT wring or twist your satin bonnet as it will cause it to loose it's shape. Try to avoid placing bonnet in dryer; bonnets should be hung dry. Make sure the bonnet is dried flat in its position and away from direct heat and sunlight to prevent weakening of the long fibers.




What if I don't like the color I chose?


Unfortunately, no returns or exchanges is permitted at this time.




Can i wear both the bonnet & headwrap at the same time?


YES, OF COURSE!





CONTACT 

ADDRESS

227 ANDVOER PARK WEST

PO Box 58047

TUKWILA, WA 98138

OPENING HOURS (VIA EMAIL/TEXT)

Mon - Fri :

10am - 7pm

CONTACT US

Sat - Sun :

11am - 4pm

shaildonextensions@gmail.com

(206) 468-9144

© 2020 by Shai'Ree Walker. Proudly created with Wix.com

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